Shipping policy
Thank you for shopping with Nexovale! We are committed to delivering your order as quickly and safely as possible.
Processing Time
- Orders are processed within 1–3 business days.
- Orders are processed Monday through Friday, excluding public holidays.
Shipping Time
Estimated delivery times:
- United States: 5–12 business days
- Canada: 5–15 business days
- United Kingdom: 5–12 business days
- Australia: 6–15 business days
- Europe: 5–15 business days
- Other countries: 7–20 business days
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout.
We also offer Free Shipping on qualifying orders when available.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to update.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. We cannot guarantee changes after an order has been processed.
Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund where appropriate.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team through our Contact page. We're always happy to help.